Privacy & Policy
IROAMLY Limited's Commitment to Privacy
IROAMLY Limited is committed to protecting and respecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, and store your personal information.
Using IROAMLY indicates your agreement to the terms of this Privacy Policy and IROAMLY’s Terms and Conditions, where applicable.
Information Collection
We collect the following information when you make a purchase from IROAMLY:
Your company details, name, address, phone number, and email address.
Account information, such as dates of debts and payments received, recharge information, and other details associated with your account.
Service levels received, for example, network faults and events that may affect our network services.
Information on how you use our products and services, including your eSIM for mobile data. We do not have access to the content of this mobile data.
Location Data: To ensure the accuracy of time zone information and to enhance the functionality of our world clock feature, the IROAMLY mobile application ("App") collects precise geographical location data. This collection occurs only when you use our App.
Processing Your Information
Your data is used only for the specific purpose for which it was collected. Specifically, this includes using your information to:
Manage your account and assist in its administration.
Contact you (e.g., for service-related issues).
Ensure security and prevent crime and fraud.
Manage our network and your use of it.
Investigate any complaints or issues you may raise.
Inform you of supplementary products and services we offer (opt-in during registration).
World Clock Functionality: We process your precise location data to accurately display the local time and date in the world clock feature within the IROAMLY App.
We will not share, disclose, sell, rent, or otherwise provide personal information to other companies (except to specific IROAMLY suppliers or merchants as necessary to fulfill obligations under our Terms and Conditions, and only to the extent necessary, with appropriate commitments regarding the security and privacy of your personal information).
Consent
Your consent to collect and process your personal information is implied when you provide it for transaction completion, credit card verification, order placement, delivery arrangement, returns, or services. By installing or using the IROAMLY App, or by visiting or using our website, you explicitly agree to the collection and use of your information as described in this Privacy Policy. If at any time you do not agree with this Policy, you must refrain from using our services and are advised to uninstall the App and cease using the website immediately.
You can withdraw your consent at any time by emailing us at support@iroamly.com. Note, withdrawing consent (except for marketing messages) may lead to service termination as we may be unable to continue providing services in such cases.
Registering a new account with IROAMLY automatically subscribes you to our status page for real-time performance updates of the IROAMLY platform and API. You may receive email alerts about planned maintenance or potential disruptions. Unsubscribe options are available in every email if you wish not to receive these emails.
Disclosure
Your personal information may be processed by other organizations on our behalf for application processing and information or service provision. The use of personal data for these purposes will always be under our control.
We may disclose your personal information if required by law or if you violate our Terms and Conditions.
Location Data Sharing and User Control Options
We reserve the right to share the precise location data we collect, along with user details that may include personally identifiable information, with third parties via licensing agreements or similar arrangements. These entities may use this information for various commercial and research purposes, such as interest-based advertising and performance evaluation of mobile networks.
You can choose to opt out of precise location data collection by Third Party Advertisers through your mobile device settings, detailed as follows:
iOS Devices (iOS 8 or later)
To stop the collection of precise location data on iOS devices, go to “Settings > Privacy > Location Services”. Here, select the relevant product and change the “Share My Location” setting to “ Never”. For more information, visit: Apple Support at https://support.apple.com/en-us/HT203033
Android Devices (Android 6.0/Marshmallow or newer)
To disable precise location data collection on Android, navigate to “Settings > Apps > [specific Product] > Permissions > Location” and toggle the “Location” option off.
Data Retention Duration
We retain your information for the longer of:
Any legal requirement (e.g., VAT records).
The duration of your use of our services.
Ensuring Your Personal Information's Security
We continuously review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure, or destruction.
We ensure that organizations providing services to us or processing your personal information on our behalf take appropriate security measures and process your information only as authorized by us. These organizations are not permitted to use your personal information for their purposes unless necessary to fulfill obligations under our Terms and Conditions.
Your use of our services (e.g., email or internet browsing) is not secure unless you take specific steps to protect or encrypt your usage. Communications may pass through multiple countries/regions before delivery, a nature of the internet. We accept no responsibility for any unauthorized access or loss of personal information beyond our control.
Payment
Credit/debit card purchases through our store are processed via PayPal or Stripe's direct payment gateways. Your payment method data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). For more information, you may also wish to read Elavon's legal policies or privacy statements.
Cookies
Like many other websites, we use “cookies” and other technologies to store small amounts of information on your computer or device to collect certain information from your web browser.
The information stored in cookies may relate to your browsing habits on the webpage, or a unique identification number so the website can "remember" you on your return. Generally, cookies do not contain personal information unless you have provided such information to the website.
For general information about cookies and how to manage them, please visit aboutcookies.org (note that we are not responsible for the content of external websites).
The service uses the following types of cookies for specific purposes:
Essential Cookies: Necessary for providing services and features available through the service. They enable secure area login and help quickly load requested page content. Without these cookies, services you have requested cannot be provided.
Functionality Cookies: Allow the service to remember choices you make while using the website or application, such as language preferences, login details, and other changes you make to your account or preferences. The purpose is to provide a more personalized experience and avoid re-entering preferences each time you use the service.
Performance Cookies: Collect information about traffic to the service and how users use it. The information does not identify individual visitors. It includes the number of visitors, referring sites, visited pages, time of visit, and whether they have visited before. We use this information to help operate the service more effectively, collect broad demographic information, and monitor the activity level of our service.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how the service works. More information on Google Analytics cookies can be found here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
Learn how Google protects your data: www.google.com/analytics/learn/privacy.html
Prevent Google Analytics from using your service-related data by downloading and installing the available browser plugin here: http://tools.google.com/dlpage/gaoptout?hl=zh-CN
Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Targeting or advertising cookies are usually linked to site functionality provided by other organizations.
Disabling Cookies
Google AdWords Conversion Tool: Privacy information of the provider (https://goo.gl/CUUMgi), opt-out link (https://goo.gl/ghZWnt).
At www.youronlinechoices.com, you can learn more about cookies and various providers. You can also opt out of usage-based online advertising through one or more tools. To go directly to the preference manager, click here.
Facebook Custom Audiences
In usage-based online advertising, we also use Facebook's communication tools, particularly Custom Audiences and Website Custom Audiences. Essentially, an irreversible and non-personal checksum (hash value) is generated from your usage data, which can be transmitted to Facebook for analysis and marketing purposes. For Website Custom Audiences, the Facebook cookie is addressed. For more information on the purpose and scope of data collection by Facebook, further processing and use of data, and options for protecting your privacy, see Facebook's privacy policy here. If you wish to object to the use of Facebook Website Custom Audiences, you can do so here.
Pixel Tags
We may also use pixel tags (also known as web beacons and clear GIFs) on the service to track the actions of users on our website and applications. Unlike cookies stored on your computer or mobile device's hard drive, pixel tags are embedded invisibly on web pages. Pixel tags measure the success of our marketing campaigns and compile statistics about the use of the service so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users' personal data.
Do Not Track Signals
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to "Do Not Track" signals. To learn more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Age of Consent
If you are not of legal age of majority in your jurisdiction, you must have the consent of your parent or guardian to provide your personal information to the IROAMLY website; otherwise, you are not permitted to provide any personal information to us.
Updates to Our Privacy Statement
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. If we make significant changes to this Privacy Policy, we will notify you by posting the revised policy on this website and, where appropriate, by other means. Continuing to use this website or support services after these changes are posted means you agree to the revised policy.
If you have questions about the data collected when visiting the IROAMLY website or using our support services, please contact us for the necessary changes. Please note that if you delete or limit the use of your personal information, services may not function properly.
Contact Us
For all comments, queries, and requests related to our use of your information, or if you wish to exercise any of your rights, you can email us at support@iroamly.com.
Policy Changes
We reserve the right to change the terms of this Privacy Policy at any time. When we make changes, we will update the last updated date at the top of the policy. If there are significant changes to this statement or how we use your personal information, we will notify you by posting such changes prominently here or on our homepage or by sending you an email. We encourage you to review this policy each time you visit our website.